Turn on safe mode
Before you begin: When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party
applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted
Remove and reinsert the battery.
When the red LED light goes out, press and hold the
key as the smartphone is loading.
When the dialog appears, click OK.
When safe mode is on, a safe mode indicator appears at the top of the home screen.
To turn off safe mode, repeat step 1.