BlackBerry Bold 9930 9900 Help

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BlackBerry Bold Series

BlackBerry Bold 9900/9930 Smartphones

Version: 7.1

User Guide

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Published: 2012-12-14

SWD-20121214103842871

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Contents

Quick Help ................................................................................................................................................... 9

Getting started: Your smartphone ................................................................................................................. 9
Popular topics ............................................................................................................................................ 27
Popular tips ................................................................................................................................................ 32
Common troubleshooting ........................................................................................................................... 40

Tips and shortcuts ...................................................................................................................................... 45

Tips: Doing things quickly ........................................................................................................................... 45
Tips: Extending battery life .......................................................................................................................... 46
Tips: Finding apps ...................................................................................................................................... 47
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 47
Tips: Freeing space to optimize your smartphone's performance ................................................................. 48
Tips: Updating your software ...................................................................................................................... 49
Tips: Keeping your information safe ............................................................................................................ 50
Tips: Managing indicators ........................................................................................................................... 50
Shortcuts: Phone ........................................................................................................................................ 51
Shortcuts: Messages .................................................................................................................................. 52
Shortcuts: Files and attachments ................................................................................................................ 53
Shortcuts: Typing with the physical keyboard .............................................................................................. 54
Shortcuts: Media ........................................................................................................................................ 55
Shortcuts: Browser ..................................................................................................................................... 56
Shortcuts: Search ....................................................................................................................................... 57
Shortcuts: Maps ......................................................................................................................................... 58
Shortcuts: Calendar .................................................................................................................................... 58
Troubleshooting: Shortcuts ......................................................................................................................... 59

Phone ........................................................................................................................................................ 60

How to: Phone ............................................................................................................................................ 60
Troubleshooting: Phone .............................................................................................................................. 79

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Voice commands ........................................................................................................................................ 83

How to: Voice commands ........................................................................................................................... 83
Troubleshooting: Voice commands ............................................................................................................. 85

Messages ................................................................................................................................................... 87

How to: Messages application .................................................................................................................... 87
Troubleshooting: Messages application .................................................................................................... 123

Files and attachments .............................................................................................................................. 129

How to: Files ............................................................................................................................................ 129
Troubleshooting: Files .............................................................................................................................. 135

Media ...................................................................................................................................................... 137

How to: Media .......................................................................................................................................... 137
Troubleshooting: Media ............................................................................................................................ 153

Ring tones, sounds, and alerts .................................................................................................................. 157

How to: Ring tones, sounds, and alerts ...................................................................................................... 157
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 161

Browser ................................................................................................................................................... 162

How to: Browser ....................................................................................................................................... 162
Tips: Browser ........................................................................................................................................... 175
Troubleshooting: Browser ......................................................................................................................... 177

Calendar .................................................................................................................................................. 178

How to: Calendar ...................................................................................................................................... 178
Tips: Calendar .......................................................................................................................................... 187
Troubleshooting: Calendar ....................................................................................................................... 187

Contacts .................................................................................................................................................. 189

How to: Contacts ...................................................................................................................................... 189
Troubleshooting: Contacts ........................................................................................................................ 198

Clock ....................................................................................................................................................... 200

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How to: Clock ........................................................................................................................................... 200
Troubleshooting: Clock ............................................................................................................................. 203

Tasks and memos .................................................................................................................................... 205

Create a task or memo .............................................................................................................................. 205
Send a task or memo ................................................................................................................................ 205
Change or delete a task or memo .............................................................................................................. 205
Change the status of a task ....................................................................................................................... 205
Hide completed tasks ............................................................................................................................... 206
Show tasks in the calendar ....................................................................................................................... 206
Synchronizing tasks and memos ............................................................................................................... 206
About categories ...................................................................................................................................... 208
Categorize a contact, task, or memo ......................................................................................................... 208
Create a category for contacts, tasks, or memos ....................................................................................... 209
Turn off the prompt that appears before you delete items .......................................................................... 209

Typing ...................................................................................................................................................... 210

How to: Typing ......................................................................................................................................... 210
Troubleshooting: Typing ........................................................................................................................... 217

Keyboard ................................................................................................................................................. 218

How to: Keyboard ..................................................................................................................................... 218

Language ................................................................................................................................................. 221

How to: Language .................................................................................................................................... 221
Troubleshooting: Language ...................................................................................................................... 223

Screen display .......................................................................................................................................... 224

How to: Screen display ............................................................................................................................. 224
Troubleshooting: Screen display ............................................................................................................... 228

GPS technology ........................................................................................................................................ 230

How to: GPS technology ........................................................................................................................... 230
Troubleshooting: GPS technology ............................................................................................................. 231

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Compass .................................................................................................................................................. 233

How to: Compass ..................................................................................................................................... 233

Maps ....................................................................................................................................................... 235

How to: Maps ........................................................................................................................................... 235
Personalize: Maps .................................................................................................................................... 239
Troubleshooting: Maps ............................................................................................................................. 241

Applications ............................................................................................................................................. 242

How to: Applications ................................................................................................................................ 242
Troubleshooting: Applications .................................................................................................................. 244

BlackBerry ID ........................................................................................................................................... 248

How to: BlackBerry ID .............................................................................................................................. 248

BlackBerry Device Software ...................................................................................................................... 250

How to: BlackBerry Device Software ......................................................................................................... 250
Troubleshooting: BlackBerry Device Software ........................................................................................... 252

Manage Connections ................................................................................................................................ 254

Mobile network ........................................................................................................................................ 254
Wi-Fi technology ....................................................................................................................................... 260

Mobile Hotspot mode ............................................................................................................................... 271

How to: Mobile Hotspot mode ................................................................................................................... 271
Troubleshooting: Mobile Hotspot mode .................................................................................................... 274

Bluetooth technology ............................................................................................................................... 275

How to: Bluetooth technology ................................................................................................................... 275
Troubleshooting: Bluetooth technology ..................................................................................................... 282

NFC technology ........................................................................................................................................ 285

How to: NFC technology ........................................................................................................................... 285
Troubleshooting: NFC technology ............................................................................................................. 290

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Media server ............................................................................................................................................ 292

How to: Media server ................................................................................................................................ 292

Smart accessories .................................................................................................................................... 294

About the Smart Accessories application .................................................................................................. 294
Set up a new dock .................................................................................................................................... 294
Change a dock profile ............................................................................................................................... 294
Delete a saved dock profile ....................................................................................................................... 295

Power and battery .................................................................................................................................... 296

How to: Power and battery ........................................................................................................................ 296
Troubleshooting: Power and battery .......................................................................................................... 300

Storage space and media cards ................................................................................................................ 301

How to: Storage space and media cards ................................................................................................... 301
Troubleshooting: Storage space and media cards ..................................................................................... 306

Search ..................................................................................................................................................... 308

How to: Search ......................................................................................................................................... 308
Troubleshooting: Search ........................................................................................................................... 312

Security ................................................................................................................................................... 313

How to: Security ....................................................................................................................................... 313
Troubleshooting: Security ......................................................................................................................... 343

Service books and diagnostic reports ........................................................................................................ 345

Run, view, send, or delete a diagnostic report ........................................................................................... 345
Accept, delete, or restore a service book ................................................................................................... 345
Set a default recipient for diagnostic reports ............................................................................................. 346
Find your smartphone model number and version of the BlackBerry Device Software ................................ 346
I can't run or submit a diagnostic report .................................................................................................... 346

Synchronization ....................................................................................................................................... 347

How to: Synchronization ........................................................................................................................... 347
Troubleshooting: Synchronization ............................................................................................................. 350

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Accessibility options ................................................................................................................................. 352

How to: Accessibility ................................................................................................................................ 352

Calculator ................................................................................................................................................ 358

Use the calculator .................................................................................................................................... 358
Convert a measurement ........................................................................................................................... 358

Glossary ................................................................................................................................................... 359

Legal notice ............................................................................................................................................. 361