BlackBerry Bold Series
BlackBerry Bold 9900/9930 Smartphones
Version: 7.1
User Guide
Published: 2012-12-14
SWD-20121214103842871
Contents
Quick Help ................................................................................................................................................... 9
Getting started: Your smartphone ................................................................................................................. 9
Popular topics ............................................................................................................................................ 27
Popular tips ................................................................................................................................................ 32
Common troubleshooting ........................................................................................................................... 40
Tips and shortcuts ...................................................................................................................................... 45
Tips: Doing things quickly ........................................................................................................................... 45
Tips: Extending battery life .......................................................................................................................... 46
Tips: Finding apps ...................................................................................................................................... 47
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 47
Tips: Freeing space to optimize your smartphone's performance ................................................................. 48
Tips: Updating your software ...................................................................................................................... 49
Tips: Keeping your information safe ............................................................................................................ 50
Tips: Managing indicators ........................................................................................................................... 50
Shortcuts: Phone ........................................................................................................................................ 51
Shortcuts: Messages .................................................................................................................................. 52
Shortcuts: Files and attachments ................................................................................................................ 53
Shortcuts: Typing with the physical keyboard .............................................................................................. 54
Shortcuts: Media ........................................................................................................................................ 55
Shortcuts: Browser ..................................................................................................................................... 56
Shortcuts: Search ....................................................................................................................................... 57
Shortcuts: Maps ......................................................................................................................................... 58
Shortcuts: Calendar .................................................................................................................................... 58
Troubleshooting: Shortcuts ......................................................................................................................... 59
Phone ........................................................................................................................................................ 60
How to: Phone ............................................................................................................................................ 60
Troubleshooting: Phone .............................................................................................................................. 79
Voice commands ........................................................................................................................................ 83
How to: Voice commands ........................................................................................................................... 83
Troubleshooting: Voice commands ............................................................................................................. 85
Messages ................................................................................................................................................... 87
How to: Messages application .................................................................................................................... 87
Troubleshooting: Messages application .................................................................................................... 123
Files and attachments .............................................................................................................................. 129
How to: Files ............................................................................................................................................ 129
Troubleshooting: Files .............................................................................................................................. 135
Media ...................................................................................................................................................... 137
How to: Media .......................................................................................................................................... 137
Troubleshooting: Media ............................................................................................................................ 153
Ring tones, sounds, and alerts .................................................................................................................. 157
How to: Ring tones, sounds, and alerts ...................................................................................................... 157
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 161
Browser ................................................................................................................................................... 162
How to: Browser ....................................................................................................................................... 162
Tips: Browser ........................................................................................................................................... 175
Troubleshooting: Browser ......................................................................................................................... 177
Calendar .................................................................................................................................................. 178
How to: Calendar ...................................................................................................................................... 178
Tips: Calendar .......................................................................................................................................... 187
Troubleshooting: Calendar ....................................................................................................................... 187
Contacts .................................................................................................................................................. 189
How to: Contacts ...................................................................................................................................... 189
Troubleshooting: Contacts ........................................................................................................................ 198
Clock ....................................................................................................................................................... 200
How to: Clock ........................................................................................................................................... 200
Troubleshooting: Clock ............................................................................................................................. 203
Tasks and memos .................................................................................................................................... 205
Create a task or memo .............................................................................................................................. 205
Send a task or memo ................................................................................................................................ 205
Change or delete a task or memo .............................................................................................................. 205
Change the status of a task ....................................................................................................................... 205
Hide completed tasks ............................................................................................................................... 206
Show tasks in the calendar ....................................................................................................................... 206
Synchronizing tasks and memos ............................................................................................................... 206
About categories ...................................................................................................................................... 208
Categorize a contact, task, or memo ......................................................................................................... 208
Create a category for contacts, tasks, or memos ....................................................................................... 209
Turn off the prompt that appears before you delete items .......................................................................... 209
Typing ...................................................................................................................................................... 210
How to: Typing ......................................................................................................................................... 210
Troubleshooting: Typing ........................................................................................................................... 217
Keyboard ................................................................................................................................................. 218
How to: Keyboard ..................................................................................................................................... 218
Language ................................................................................................................................................. 221
How to: Language .................................................................................................................................... 221
Troubleshooting: Language ...................................................................................................................... 223
Screen display .......................................................................................................................................... 224
How to: Screen display ............................................................................................................................. 224
Troubleshooting: Screen display ............................................................................................................... 228
GPS technology ........................................................................................................................................ 230
How to: GPS technology ........................................................................................................................... 230
Troubleshooting: GPS technology ............................................................................................................. 231
Compass .................................................................................................................................................. 233
How to: Compass ..................................................................................................................................... 233
Maps ....................................................................................................................................................... 235
How to: Maps ........................................................................................................................................... 235
Personalize: Maps .................................................................................................................................... 239
Troubleshooting: Maps ............................................................................................................................. 241
Applications ............................................................................................................................................. 242
How to: Applications ................................................................................................................................ 242
Troubleshooting: Applications .................................................................................................................. 244
BlackBerry ID ........................................................................................................................................... 248
How to: BlackBerry ID .............................................................................................................................. 248
BlackBerry Device Software ...................................................................................................................... 250
How to: BlackBerry Device Software ......................................................................................................... 250
Troubleshooting: BlackBerry Device Software ........................................................................................... 252
Manage Connections ................................................................................................................................ 254
Mobile network ........................................................................................................................................ 254
Wi-Fi technology ....................................................................................................................................... 260
Mobile Hotspot mode ............................................................................................................................... 271
How to: Mobile Hotspot mode ................................................................................................................... 271
Troubleshooting: Mobile Hotspot mode .................................................................................................... 274
Bluetooth technology ............................................................................................................................... 275
How to: Bluetooth technology ................................................................................................................... 275
Troubleshooting: Bluetooth technology ..................................................................................................... 282
NFC technology ........................................................................................................................................ 285
How to: NFC technology ........................................................................................................................... 285
Troubleshooting: NFC technology ............................................................................................................. 290
Media server ............................................................................................................................................ 292
How to: Media server ................................................................................................................................ 292
Smart accessories .................................................................................................................................... 294
About the Smart Accessories application .................................................................................................. 294
Set up a new dock .................................................................................................................................... 294
Change a dock profile ............................................................................................................................... 294
Delete a saved dock profile ....................................................................................................................... 295
Power and battery .................................................................................................................................... 296
How to: Power and battery ........................................................................................................................ 296
Troubleshooting: Power and battery .......................................................................................................... 300
Storage space and media cards ................................................................................................................ 301
How to: Storage space and media cards ................................................................................................... 301
Troubleshooting: Storage space and media cards ..................................................................................... 306
Search ..................................................................................................................................................... 308
How to: Search ......................................................................................................................................... 308
Troubleshooting: Search ........................................................................................................................... 312
Security ................................................................................................................................................... 313
How to: Security ....................................................................................................................................... 313
Troubleshooting: Security ......................................................................................................................... 343
Service books and diagnostic reports ........................................................................................................ 345
Run, view, send, or delete a diagnostic report ........................................................................................... 345
Accept, delete, or restore a service book ................................................................................................... 345
Set a default recipient for diagnostic reports ............................................................................................. 346
Find your smartphone model number and version of the BlackBerry Device Software ................................ 346
I can't run or submit a diagnostic report .................................................................................................... 346
Synchronization ....................................................................................................................................... 347
How to: Synchronization ........................................................................................................................... 347
Troubleshooting: Synchronization ............................................................................................................. 350
Accessibility options ................................................................................................................................. 352
How to: Accessibility ................................................................................................................................ 352
Calculator ................................................................................................................................................ 358
Use the calculator .................................................................................................................................... 358
Convert a measurement ........................................................................................................................... 358
Glossary ................................................................................................................................................... 359
Legal notice ............................................................................................................................................. 361